Privacy Policy
Resilient Digital
Effective Date: 17 March 2026
1. Introduction
Resilient Digital (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website (https://www.resilientdigi.com) or engage with our services.
We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
2. Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide Directly
• Name
• Email address
• Telephone number
• Company name and role
• Information submitted via contact forms or booking systems
• Any information provided during onboarding, consultancy, or project engagement
2.2 Automatically Collected Data
• IP address
• Browser type and version
• Device information
• Website usage data (pages visited, time on site, etc.)
• Cookies and tracking data (see Section 7)
2.3 Business and Engagement Data
• Details of your organisation
• Nature of your enquiry or engagement
• Records of communications and interactions with us
3. How We Use Your Data
We use your personal data for the following purposes:
3.1 Service Delivery
• To respond to enquiries and provide consultancy services
• To manage client relationships and projects
• To deliver digital products and tools
3.2 Website Functionality
• To operate and improve our website
• To analyse usage and improve user experience
3.3 Business Development
• To contact you regarding services that may be relevant to your organisation
• To maintain professional relationships
3.4 Research and Innovation Activities
We may use your data to support research, innovation, and product development activities, including:
Inviting you or your organisation to participate in:
o Research studies
o Pilot programmes
o Product testing and development initiatives
o Academic research projects
Conducting analysis to inform:
o Development of new digital tools and services
o Academic research outputs
o Policy and industry insights
Where appropriate:
• Participation will always be voluntary
• Additional information and consent will be provided where required
• Data used in research will be anonymised or pseudonymised wherever possible unless explicitly agreed otherwise.
4. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
• Legitimate Interests
For business development, service improvement, and research engagement (balanced against your rights)
• Contractual Necessity
Where processing is required to deliver services
• Consent
Where required (e.g. marketing communications, certain research activities)
• Legal Obligation
Where we are required to comply with applicable law
5. Data Sharing
We do not sell your personal data.
We may share data with:
• Service providers (e.g. hosting, analytics, CRM systems)
• Professional advisors (legal, accounting)
• Research partners (only where appropriate and with safeguards)
All third parties are required to respect the security of your data and process it lawfully.
6. Data Retention
We retain personal data only as long as necessary for:
• The purposes for which it was collected
• Legal, regulatory, or reporting requirements
Research-related data may be retained longer where:
• It has been anonymised, or
• Retention is necessary for academic integrity and reproducibility
7. Cookies
Our website may use cookies to:
• Improve functionality
• Analyse traffic and usage
• Enhance user experience
You can control cookies through your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
• Secure hosting environments
• Access controls
• Data minimisation practices
9. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict processing
• Object to processing (including research-related contact)
• Data portability
To exercise these rights, contact us at:
10. Marketing and Research Contact Preferences
You may opt out at any time from:
• Marketing communications
• Invitations to participate in research or product development
You can do this by:
• Using unsubscribe links (where applicable)
• Contacting us directly
11. International Transfers
If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
• UK adequacy regulations
• Standard contractual clauses
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Resilient Digital
11 Oberon Close, Lincoln. LN1 1WE
Where Resilient Digital engages in academic research activities, such work may be conducted in collaboration with higher education institutions. In such cases, additional ethical approvals and participant information will be provided where required.